Terms and Conditions

Welcome to the Count On Us website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to these Terms and Conditions you may not use or access this Website. If you have any questions relating to these Terms and Conditions please contact us at info@countingmoney.co.uk prior to using the Website and before placing an order. This does not affect your statutory rights.

Definitions

"We/us" means Count On Us; "You" means a user of this Website; "Conditions" means these terms and conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "Website" means the website located at www.countingmoney.co.uk or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands.

TERMS & CONDITIONS

Count On Us aim to provide customer confidence and peace of mind whilst shopping on the internet. To this end you are provided with access to this Website in accordance with the Conditions outlined below and any orders placed by you must be placed strictly in accordance with these Conditions.

Delivery

All goods are subject to availability and we aim to despatch an order within 2 working days, We send all orders by Parcelforce, which means you will typically receive your item(s) within 72 hours of ordering.

We offer FREE DELIVERY on all orders within England & Wales for our normal delivery times.

Please advise us of any special delivery requirements which we can specify to the courier prior to despatch. If you are not available to take receipt of a delivery and the courier has to make a return visit then we do reserve the right to charge a re-delivery fee of £6.00 per item.

In exceptional cases where supplies are out of stock we will contact you to advise of any delay, or suggest an alternative purchase.

Returns Policy

Except in the case of goods being damaged or faulty on arrival (see below), if you wish to return an item for whatever reason please notify us by email within 7 days of receipt. When returning the item we recommend using a signed for, insured delivery method for your own peace of mind.

Non-Faulty Goods: Non-faulty goods must be returned within 7 days of receipt. Please return the goods in their packaging, unused and undamaged to the address at the bottom of this page. Provided this is done, we will fully refund the price of the goods. The return postage will not be refunded unless the reason for return is due to a mistake by ourselves.

Arrived Damaged: If your goods arrived damaged or faulty you must inform us by email within 48 hours. We will then replace the item free of charge.

Warranty

Most products supplied by Count On Us are automatically covered by our 12 months swap out warranty from date of purchase. In the event of a fault occurring within the first 12 months please advise us by telephone or email and we will endeavour to resolve the problem. If we cannot resolve the problem we will despatch a replacement machine and instruct our courier to collect the faulty item at the same time. This warranty is in addition to your statutory rights and is provided to minimise any inconvenience to you. If we discover that a fault has been caused by misuse or use contrary to the advice given at the time of sale then we do reserve the right to make a charge for repairs and delivery/collection of the faulty machine. In certain circumstances we may offer a refund instead of repair , refunds are for the cost of goods only and will not include our delivery costs.

Please note that Fluorescent tubes in Counterfeit Banknote Detectors are excluded from our 12 months warranty.

If a fault is reported and we arrange a swap out of the faulty machine please ensure that the item to be returned is well packaged and available for collection. If the courier has to make a return visit to collect an item which was not made available then we reserve the right to make a charge for this.

Lowest Price Promise

Where we offer a “Lowest Price Promise” this will be subject to verifiable proof that the item is on sale at a lower price from a UK based retailer , is in stock and is offered with an equivalent warranty package.

Credit Card Payments

If you provide credit card details for an order you are agreeing that any future invoices may be also be charged to the same card, we will always advise of this in advance.

Trade Descriptions Act

Every care is taken to ensure that all the descriptions on the site are correct.

Privacy Policy & Data Protection

All the details that you give are used by ourselves only and never shared or sold to any other third party. We will however, keep your records on file for any future correspondence if appropriate and use the Personal Information you provide for processing your orders, to improve this Website and its services to you and to notify you of products or special offers that may be of interest to you.

All online orders are encrypted using the universally recognised USC SSL security system and no credit card details are retained. We will take all reasonable care to keep the details of your order and payment secure. But in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Payment

We accept payment by credit card on a secure padlocked shopping checkout with 128 bit security. We reserve the right to cancel any order suspected of fraud or where false details are given. Your card is charged when your package is shipped.

Prices

All prices are correct at time of going to press. We reserve the right to change them at any time. All prices exclude VAT at the prevailing rate.

Counterfeit Detection

The systems used in products on this website to detect counterfeit banknotes are effecient but should not be wholly relied upon. Detailed information is available describing the full range of security measures used in banknotes and we advise users tofamiliarise themselves with this. We cannot be held responsible for any consequential loss caused by failure to detect a counterfeit banknote.

Cancellations

We will accept cancellations to an order provided it has not been despatched. All cancellations should be sent by email to info@countingmoney.co.uk or by phone. In both cases a cancellation number will be issued as this is to be retained by the customer in case of query.

If the order has already been despatched customers should follow the procedure under the Returns Policy above. If the correct procedure is not followed, the Customer will remain liable for the full payment. The return postage will not be refunded.

Ownership of Goods and Passing of Risk

Ownership of all goods is retained by Count On Us until full payment has been received by them.

Where the goods are signed for on receipt, the customer bears the risk once the goods are signed for. If you believe that a package has been tampered with during transit, it is your responsibility to refuse to sign for the goods. Count On Us bears no risk for any subsequent loss resulting from any delays or loss in transit of an order.

Use of the website

Shopping online

You warrant that the personal information which you are required to provide when you shop online is true, accurate, current and complete in all respects and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

We reserve the right modify or withdraw, temporarily or permanently, all or part of this Website with or without notice we will not be liable to you or any third party for any results of such an action. We reserve the right to change the Terms & Conditions from time to time. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then do not continue to use the Website.

Third party links

In order to provide a better service we may provide links to other Websites for you to access at your sole discretion. We are not responsible for any such external sites or resources, and do not review or endorse and are not responsible for directly or indirectly, for the contents or policies of such Websites.

Intellectual property

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors and must not be copied without prior permission.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. For the avoidance of doubt any changes to these Conditions must be in writing and signed by both parties. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

The registered address of Count On Us is;

Unit 16 Roundhouse Court , Buckshaw Village , Chorley , PR7 7JN

Telephone : 08445420111

Fax : 0870 460 1228

Email : info@countingmoney.co.uk